Our strenghts

Fast response in 1/2 h

We try to answer for all e-mail questions to half an hour. Even the absent of goods in our stock or in offer we are sending the customer quick feedback about unavailability of goods. Complete price offer we give after fixing of price and availability.

Quick delivery

Products ordered form Monday to Friday to 14:30 are sent in the same day, but only when products are available in stock. We offer fast UPS and DPD delivery.

Priority Service – riskless shopping

www.ARTONERY.com e-shop operates the safe fast comfortable internet shopping. All orders made directly in www.ARTONERY.com are realized firstly. Customer has quarante that if he do purchase on line he will have his order quickly realized, faster than telephone or e-maile one.

Current tracking

Each one order in our e-shop is individual operate. Every order is confirmed by e-mail as fast as it is possible. Customer receives tracking number which can be track on line on UPS side. We also confirm by phone or e-mail date of shipping order or reception’s possibility.

Return guarante

Artonery treat all complaints seriously and deal with them individually. We guarante products return possibility without reason or because of products damage to 14 days from the date of receipt of the product. Any complaints or claims are respect according to rules included in our Regulations. We inform customer promptly about resolve of complaints.

Solid packaging

Artonery use solid packaging which protects from getting wet, and ours companie’s bands on packet can be proof for opened packet during shipping. In those situation customer should not take packet and he should write official document to UPS spediction and he should give it messanger immediately to fix UPS responsibility.

 

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