The customer is kindly ask to send back the good/s on his own expense and to make sure that the returned item/s are secured in a manner that the value of the product/s will not be diminished in any way.

§ 9. 1. Product return without reason
Right to cancel:
Customer has the right to cancel contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, Customer must inform us (ARTONERY / ARTON MAGDALENA DREWNICKA LATAŁA, Prądzyńskiego 8, 31-426 Krakow, Poland, ) of his decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). Customer may use the attached model cancellation form but it is not obligatory. To meet the cancellation deadline, it is sufficient for Customer to send his communication concerning his exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation:
If Customer cancel this contract, we will reimburse to Customer all payments received from him, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about his decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless Customer has expressly agreed otherwise; in any event, he will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or he has supplied evidence of having sent back the goods, whichever is the earliest.
Customer shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if he send back the goods before the period of 14 days has expired. Customer will have to bear the direct cost of returning the goods. Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model instructions on cancellation:
(If you want to cancel the contract, please fill out the form below and send it back to us)
– To ARTONERY / ARTON MAGDALENA DREWNICKA LATAŁA, Prądzyńskiego 8, 31-426 Krakow, Poland ,
— I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
— Ordered on [*] / received on [*]
— Name of consumer(s
— Address of consumer(s)
— Signature of consumer(s) (only if this for is notified on paper)
— Date

[*] Delete as appropriate.
Above details are included in the attached model cancellation form. Customer is kindly requested to add to every return filled Complaint / Return Form Customer’s bank account number.

ARTONERY is not responsibile for shipping failure because of incorrect delivery address. In this case Customer pays shipping cost again.


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